Frequently Asked Questions

  • Do I need a doctor referral to see one of your physiotherapists?

    No, you do not need a referral to be treated at our clinics because physiotherapy is a direct-access health care service. With that being said, some health insurance and coverage providers request a referral form when submitting receipts for reimbursements.

  • How long is an Initial Assessment?

    Initial Assessment’s are approximately 1 hour in length.

  • How long are follow-up treatments?

    Depending on what your injury or concern is, follow-up appointments usually take 20 to 40 minutes.

  • What do I wear to my appointment?

    In nearly all cases, we will be evaluating the way you move. Therefore, bringing or wearing loose, comfortable clothing or workout gear (t-shirt and shorts) would be great. We do have shorts available should you need some.

  • What should I expect during my first visit to your clinic?

    Your first visit to our clinic will always be an initial assessment. Throughout the assessment, your physical therapist will go through a subjective and physical examination of your concerns. The physiotherapist will ask you questions regarding your injury and health history as well as your current health concerns. You will undergo a physical assessment and then your appointment will likely include educating you about your physical findings and subsequent goals of treatment. Treatment may commence on that first day and you may also be given a take-home exercise program.